Frequently Asked Questions

What should I do if I suspect I have COVID-19?

Look up symptoms of COVID-19 on and follow the NHS self-isolation guidance. If you have an appointment at the Practice please do not attend, call us asap to cancel your appointment.

Is it safe to have dental treatment while some COVID-19 restrictions are still in place?

Following the COVID-19 outbreak, we have put extra protection measures in place based on the best available evidence. This to ensure the safety of our patients and our team. When you next come into the practice, it will look and feel different, we’ll be asking every patient that visits us to follow a few simple steps - our team will explain everything to you when you book. If you’re feeling nervous about what to expect, please do not hesitate to speak to one of the team.

Can I make a new appointment?

After being closed for face-to-face appointments there are many patients getting in touch, particularly those who have been in pain, or have a dental emergency. Please understand that initially we’ll be prioritising emergencies and patients with the greatest need. Please be aware that it might take us a little longer to schedule your appointment.

Are you accepting new patients?

After being closed for face to face appointments for several weeks we have many registered patients that need to be seen. We have taken the difficult decision to close our books to new patients for the time being. Should you wish to join the practice we would be very happy to put you on our waiting list.

I am in the middle of ongoing treatment, what support is available?

We understand that it is a difficult time for patients who have been unable to attend follow-up appointments for their ongoing, routine dental treatment. We will be calling patients to re-book appointments, but you can of course reach out to us if you prefer. At first, we do expect that there will be many patients who will want to come back and see us right away, so we will prioritise appointments based on patient need. Please bear with us if we can’t book you in as quickly as we usually would. If you need any support, please get in touch by email to and one of our team will gladly help.

What should I do if I need an emergency appointment?

If you have a dental emergency, please call your practice. We will arrange for you to speak to the duty dentist for a telephone consultation. We may need to prescribe medication, or if needed, book you in to see a dentist for a face to face appointment. Please note this may be at one of our other practices. Appointments must be made in advance. Please do not arrive at a practice without a prior appointment. Should you have a swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding or facial trauma please visit A&E immediately.

I’m in the extremely vulnerable group and am shielding / I’m in the vulnerable group and am self-isolating but have a dental problem, what should I do?

Please call your practice, let the team know which group you fall into. If you are shielding or self isolating we will try and take care of your needs remotely if possible, we may also need to refer you to an urgent care centre in the first instance. If the dentist feels that you require a prescription, we can arrange this to be sent to your local pharmacy, and another person can collect this on your behalf, or they may be able to deliver. If you need to be seen at the practice we may suggest a specific time for you to be seen e.g. first thing in the morning.

What do I do if I’ve had appointments cancelled during lockdown?

Please bear with us, one of the team will be in touch to reschedule your appointments. If you have had a dental problem and have not yet been in touch, please contact us by email or telephone your practice so that we can arrange a telephone consultation or a face to face appointment with the duty dentist as appropriate.

What if I’m paying on a membership plan such as Denplan or Practice Plan?

Dental payment schemes such as Denplan and Practice Plan allow you to spread the cost of certain treatments by paying a set amount each month. Denplan Care fees cover the dental appointments you are likely to require over a 12-month period. It is important to keep paying so that your dental benefits are not impacted. We are working hard to ensure that you receive these appointments although some may need to be rescheduled as a result of the COVID-19 pandemic. As a small business having received no government support apart from the furlough scheme, our plan members have really helped to ensure that we are still here to support you going forward. Once we start rebooking routine appointments our plan patients will be given priority.

Can I bring anyone with me to my appointment?

Due to the additional health and safety measures that we have put in place to reduce the risk of transmission of COVID-19 at the Practice, we are restricting access into the Practice and have closed off the waiting room. Should you require a carer or need to accompany a child to an appointment please let us know in advance so that we can make the necessary arrangements.

What will be different when I attend an appointment now?

We are restricting the number of people in the practice at one time. Please do not arrive early as there is no waiting area available. If you arrive early for your appointment you may be asked to wait outside or in your car. When you arrive, please press the intercom button to speak to the receptionist and follow her instructions for entering the Practice. You will be asked to use the hand sanitiser and wear the mask provided. You will be met by a member of the team who will take your temperature. You will be asked to take your coat off and put your belongings into a box or locker. You will be asked to wash your hands before being entering the surgery. In the surgery the dentist and dental nurse will be wearing PPE including masks, dependant on the level of risk of your procedure. You will be asked to use a pre-operative mouthwash. After your appointment you will go straight to reception, the receptionist will be behind a protective screen, if your appointment is not covered by a membership plan, we would request that you pay with a debit or credit card, unfortunately we are unable to accept cash at this time. You will need to wash your hands and dispose of your mask before leaving the Practice.

Why do I need to use hand sanitiser and then wash my hands?

Anyone entering the Practice will be asked to use the hand sanitiser, this helps to reduce the number of micro-organisms on your hands. This will help reduce infection transmission when you come into contact with any surfaces in the Practice entrance area. After you have put on a mask and had your temperature taken, we will need you to wash your hands as this effectively remove all dirt, microbes and chemicals. All elements of handwashing are key; friction for removing debris, soap to emulsify dirt, chemicals and microbes and running water to remove the debris. Please refer to the posters on display at the hand washing sinks.

Can I come in to buy some oral healthcare products or Duraphat toothpaste?

Please do not come to the Practice unless you have an appointment. Please send us an email to or telephone us with the items that you require and we will post these out to you or arrange a suitable time for collection.